Complaint form

Use the following form if you wish to submit a complaint towards OPAP S.A. regarding the Pamestoixima online sports betting and casino games

Select an online game
Select an online game null
Name null
Surname null
Father’s Name null
Date of Birth null
ID or Passport Number null
The field is required.
Select
Front side
The field is required.
Select
Back side
Address or Permanent residence null
City null
Zip Code null
Email null
Please fill in your 9digit OPAP account ID number if you know it. You can find it in your Online account Dashboard
Complaint description null
Select how you want to receive response
Select how you want to receive response null

Your complaint has to be submitted through this online form at the latest within 48 hours from the day after the incident you wish to report has occurred, according to the Regulation on the Organization & Conduct of Games of chance through the Internet, as in place. OPAP S.A. is obliged to inform you regarding your complaint within ten (10) days from its submission.
In case you are not satisfied with the response of OPAP S.A., you have the right to refer to the Hellenic Gaming Committee (H.G.C.) within ten (10) days from the day after the response from OPAP S.A. was made known to you, in order to process your complaint.
The content of your complaint along with the information you submit are also accessible from the HGC.

Your complaint has to be submitted through this online form at the latest within 48 hours from the day after the incident you wish to report has occurred, according to the Regulation on the Organization & Conduct of Games of chance through the Internet, as in place. OPAP S.A. is obliged to inform you regarding your complaint within ten (10) days from its submission.
In case you are not satisfied with the response of OPAP S.A., you have the right to refer to the Hellenic Gaming Committee (H.G.C.) within ten (10) days from the day after the response from OPAP S.A. was made known to you, in order to process your complaint.
The content of your complaint along with the information you submit are also accessible from the HGC.