Complaint Form – OPAP Stores Games

Use the following form if you wish to submit a complaint towards OPAP S.A. regarding the games in OPAP Stores

Select game
Select game null
Name null
Surname null
Father’s Name null
Date of Birth null
ID or Passport Number null
Address or Permanent residence null
City null
Zip Code null
Email Mandatory if you select response via email
Complaint description null
Select how you want to receive response
Select how you want to receive response null

The complaint has to be submitted within 48 hours from the day after the incident has occurred, according to the Regulation on the Organization & Conduct of Games of chance by OPAP S.A, as in place. OPAP S.A. is obliged to inform the requestor  regarding the complaint within fifteen (15) days from its submission.
In case the requestor is not satisfied with the response of OPAP S.A., he/she has the right to refer to the Hellenic Gaming Committee (H.G.C.) within ten (10) days from the day after the response from OPAP S.A. was made known the requestor, in order to process his/her complaint.

The complaint has to be submitted within 48 hours from the day after the incident has occurred, according to the Regulation on the Organization & Conduct of Games of chance by OPAP S.A, as in place. OPAP S.A. is obliged to inform the requestor  regarding the complaint within fifteen (15) days from its submission.
In case the requestor is not satisfied with the response of OPAP S.A., he/she has the right to refer to the Hellenic Gaming Committee (H.G.C.) within ten (10) days from the day after the response from OPAP S.A. was made known the requestor, in order to process his/her complaint.