F.A.Q.

  What is the scope of the application?

This mobile application aims to inform visitors - users about OPAP S.A.’s games. In particular, it enables users to check previous KINO, TZOKER, LOTTO, EXTRA5, SUPER3 and PROTO draws as well as to complete a virtual slip, which through a QR code, can be then easily validated at any OPAP store. Especially for KINO, it enables the user to watch all the draws live. For PAME STOIXIMA, the coupon and the LIVE calendar are offered. Regarding SCRATCH, all versions of instant lottery will be provided. The application allows the user, by scanning the barcode of the slip, to be informed about the results and possible winnings about KINO, JOKER, LOTTO, SUPER3, PROTO, EXTRA5, SCRATCH, PASSIVES, VIRTUAL SPORTS and OPAPBET slips. Finally, smart alerts allow a constant update of the users and location of the nearest OPAP store.

  Do I have to pay?

This application is provided to visitors – users for free, without any charge, by OPAP S.A. The only fee charged to the visitor-user is the data usage cost of each mobile operator, and concerns the details of the agreement between the user and the respective provider.

  Why live KINO draws are different from Digital Signage draws?

Regarding live KINO draws, it is noted that OPAP S.A. has all the necessary technical means and shall take all appropriate measures to ensure an error-free operation of the application. In case of draw delay or any other issue concerning draw results, the company bears no responsibility for any damage that may be caused by or in any way connected with the direct or indirect use of the application. The problem may be due to low coverage of the mobile network provider.

  Why can’t I locate my nearest OPAP store?

In order to find the nearest OPAP store, location services (GPS) must be enabled through the mobile settings. Based on the user's current location, 30 nearest stores appear. Therefore you can’t view any information about stores located further from the 30 nearest to you.

  Can I play through this application?

No. You can’t play through this application. We currently support the player and give the opportunity to create "virtual" slips and play them to the nearest OPAP store, by scanning the QR code.

  In which cases push notifications are sent?

Once you've selected "Check winnings" and have scanned a slip, of the supported games, you will be notified (if you win) through a smart message on your mobile.

  I won! Why don’t I receive any push notification?

To be notified via push notifications, you must have an active data connection and have enabled it through your iOS settings. On Android, you should tick "Notifications” on My account settings.

  How can I change language?

On iOS, you must go to application settings and change language from there. On Android, through My account settings you can change language (Greek or English).

  I lost my slip. Can I claim my winnings to an OPAP store by showing my scanned or saved mobile app slips?

Winning slips, stored in the application, can’t be used as evidence to claim profits, without displaying the original printed slip.

  How do I find digital "Pame Stoixima" coupon through OPAPP application?

In order to find digital "Pame Stoixima" coupon through OPAPP application, first touch Pame Stoixima logo. Then touch “PLAY NOW” on the bottom side of the screen. In this section you can find all available events per sport and day. Additionally, you can find all available markets with their odds.

  How can I create my “Pame Stoixima” slip through OPAPP application?

For the time being QR code creation function for Pame Stoixima is not available. Soon this feature will be available again.