Frequently Asked Questions (FAQs)

Game Features

Mystery Jackpot shall mean the Jackpot attributed by the games management system to the player, who will make the progressive Jackpot meter reach or exceed the "mystery value" between the minimum and maximum limit of the Jackpot, which has been created through the certified Random Number Generator.

The Random Number Generator (RNG) is at the heart of PLAY games. It constantly generates thousands of combinations, even when no one plays. 

When you press the button to play, the Random Number Generator stops and generates a number. It does not matter whether you press it now or in a week or in a month, since the outcome will always be different. 

There are no plans or repeated cycles and there is no way you can predict the outcome of a PLAY game. Even the images change, only for display reasons, since the game is controlled by the Random Number Generator.
When you play PLAY games, it is important to keep in mind the following:
•    No skills are required
•    The chances are always the same, regardless of the amount you enter
•    The chances of winning are not increased based on the time you spend playing

• Bonus: Prizes offered by the game during a game cycle, which indicatively include Free Games or Mystery Games.

• Mystery Spins: A sequence of games activated during the game cycle, which requires to bet the minimum wager per game.

• Free spins: A sequence of games activated during the game cycle, which does not require any bet.

The maximum bet is 2€ and the minimum one is 0.10€.

The maximum winning amount in PLAY stores is 50,000€ with a Jackpot.

At PLAY stores all over Greece and at selected OPAP stores.

What are the operating hours of PLAY stores?

The operating hours of PLAY stores are the following:
•    Sunday to Thursday, from 10:00 am to 02:00 am (of the next day)
•    Friday and Saturday, from 10:00 am to 4:00 am (of the next day)
Moreover, there are PLAY stores operating 24 hours a day, which you can be found by contacting the call center at 210 579 8888.

If you are interested in receiving more information concerning the acquisition of a PLAY store license, express your interest here.  

If you wish to submit a complaint towards OPAP S.A., regarding PLAY Games, fill in the form here


The winnings paid or credited upon the end of the session are subject to a tax per session: 
•    after the deduction of the untaxed amount of 100€ 
•    with coefficient of 15% for winnings up to 500€
•    with coefficient of 20% for winnings from 500.01€ and above

Here we Play Responsibly

Responsible Gaming is a central element in OPAP’s sustainability strategy. We seek to make gaming and betting safer for all people.

Create a safe environment for our players

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Protect minors and other vulnerable groups
*21+ for online games and PLAY games

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Educate general public

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