Frequently Asked Questions (FAQ)

Draw Process

They are made of nonporous synthetic polymer. Every ball weighs approximately 4 grams and their weight may not deviate more than +/-0.4 grams during the control conducted by the Draws Committee before each draw.

For more information, you can watch the following video. 

 

We are fully aligned with the standards adopted by lotteries around the world, in order to ensure credibility and integrity of the draws.
Following best practices, we adopt exclusively air as a stirring medium, without any human intervention.

Yes. You can play either on tzoker.gr or by downloading TZOKER application.

Find out more in the following video:

 

Yes. The whole procedure can be watched live by anyone interested (contact us at least 1 day in advance, on 210 5798888).

For more information, you can watch the video below:  

 

Yes. Draws can be watched live by anyone interested (contact us at least 1 day in advance, on 210 5798888).

Jackpot & Winners

According to the Hellenic Data Protection Authority, the publication of any details regarding the big winner, without the said person's consent, is not allowed. Respecting our players’ rights, we don’t disclose any details relating to the big winner.

Find out more in the following video:

Winnings

Winnings are paid either through OPAP stores, after presenting the winning ticket, or by authorized banks, following the procedures established by OPAP S.A.
Note: Tickets who are lost, destroyed, altered or in any other case, cannot be validated and retrieved from the Central Processing System, are not valid and are not entitled to any prizes or any other claim for compensation by OPAP S.A.

Ticket redemption, for winnings up to 100.000€, may be carried out in any OPAP store as well as in OPAP S.A.'s offices in Athens and Thessaloniki. 

For amounts exceeding 100.000€, the payment request can only be issued at our offices in Athens, in order to protect the player’s identity. In any case the player does not wish to proceed to our offices, the redemption process may be carried out by an authorized lawyer.

Winnings certificate (for both OPAP S.A. and Hellenic Lotteries S.A.) is issued upon request.
The submission process can be completed through our website. For more information you can visit winningscertificates.opap.gr 

Taxation of winnings is applied gradually per each game play slip as follows:

a) Winnings: 0-100€ - Tax free

b) Winnings: 100,01€ up to 200€ - Tax of 2,5% (on the amount exceeding 100€)

c) Winnings: 200,01€ up to 500€ - Tax of 5,0% (on the amount exceeding 200€)

d) Winnings: 500,01€ and above - Tax of 7,5% (on the amount exceeding 500€)

Note: After a period of 3 months from the winning column draw, any prize claim is void.

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