Tzoker Faqs - opap.gr
Frequently Asked Questions (FAQ)
- Draw Process
- Jackpot & Winners
From what material are TZOKER balls made of?
They are made of nonporous synthetic polymer. Every ball weighs approximately 4 grams and their weight may not deviate more than +/-0.4 grams during the control conducted by the Draws Committee before each draw.
Where and how are TZOKER balls stored?
For more information, you can watch the following video.
Why aren't the draws conducted in the old-fashioned way, namely by stirring and selecting balls by hand?
We are fully aligned with the standards adopted by lotteries around the world, in order to ensure credibility and integrity of the draws.
Following best practices, we adopt exclusively air as a stirring medium, without any human intervention.
Can I play TZOKER online?
Yes. You can play either on tzoker.gr or by downloading TZOKER application.
How does the draw process get checked?
Find out more in the following video:
Can I watch live drums and balls checking procedure?
Yes. The whole procedure can be watched live by anyone interested (contact us at least 1 day in advance, on 210 5798888).
What happens during the 30-minute period between slip submission ending and draw start?
For more information, you can watch the video below:
Can I watch TZOKER draws live?
Yes. Draws can be watched live by anyone interested (contact us at least 1 day in advance, on 210 5798888).
Jackpot & Winners
Why aren't the personal details of a big winner made public?
According to the Hellenic Data Protection Authority, the publication of any details regarding the big winner, without the said person's consent, is not allowed. Respecting our players’ rights, we don’t disclose any details relating to the big winner.
Is it true that Jackpots increase during holidays?
Find out more in the following video:
How can I claim my winnings?
Winnings are paid either through OPAP stores, after presenting the winning ticket, or by authorized banks, following the procedures established by OPAP S.A.
Note: Tickets who are lost, destroyed, altered or in any other case, cannot be validated and retrieved from the Central Processing System, are not valid and are not entitled to any prizes or any other claim for compensation by OPAP S.A.
How can I redeem my ticket?
Ticket redemption, for winnings up to 100.000€, may be carried out in any OPAP store as well as in OPAP S.A.'s offices in Athens and Thessaloniki.
For amounts exceeding 100.000€, the payment request can only be issued at our offices in Athens, in order to protect the player’s identity. In any case the player does not wish to proceed to our offices, the redemption process may be carried out by an authorized lawyer.
How can I request a winnings certificate?
Winnings certificate (for both OPAP S.A. and Hellenic Lotteries S.A.) is issued upon request.
The submission process can be completed through our website. For more information you can visit winningscertificates.opap.gr
Is there any tax on my winnings?
There is a progressive tax applying to the winnings of each slip per draw*, according to the following tax scale:
• winnings up to 100€ - Tax-free
• winnings: 100,01€ to 200€ - Tax rate: 2,5% (on the amount exceeding 100€)
• winnings: 200,01€ to 500€ - Tax rate: 5,0% (on the amount exceeding 200€)
• winnings: 500,01€ to 2.500€ - Tax rate: 10,0% (on the amount exceeding 500€)
• winnings over 2.500€ - Tax rate: 20,0% (on the amount exceeding 2.500€)
*Regardless of the number of draws each slip participates in, the tax applies on the net winnings resulting from each draw separately, after subtracting the cost of the slip for the corresponding draw respectively.
Note: After a period of 3 months from the winning column draw, any prize claim is void.